Understanding our cancellation terms helps you make informed decisions about your travel plans.
At Thrilloram Holidays, we understand that travel plans can change unexpectedly. Our cancellation policy is designed to be fair while protecting both our customers and business operations. Refund amounts depend on the timing of cancellation and type of package booked.
Important: All cancellations must be requested in writing via email or through our customer service team. Verbal cancellations are not accepted.
Refund percentages based on the number of days before your departure date
| Cancellation Period | Domestic Tours | International Tours |
|---|---|---|
45+ Days Before | 90% Refund | 85% Refund |
30-44 Days Before | 75% Refund | 70% Refund |
15-29 Days Before | 50% Refund | 40% Refund |
7-14 Days Before | 25% Refund | 20% Refund |
Less than 7 Days | 0% Refund | 0% Refund |
We understand that some situations are beyond your control. The following circumstances may qualify for special consideration:
Cancellations due to medical emergencies may be eligible for higher refunds with proper documentation
Force majeure events may result in full refund or rescheduling options
Travel bans or restrictions may qualify for special consideration
Special consideration for wedding date changes with documentation
Fixed departure dates with stricter cancellation terms
Religious festival dates may affect cancellation terms
Weather-dependent activities with flexible rescheduling
We strongly recommend purchasing comprehensive travel insurance to protect against unforeseen circumstances.
Coverage for non-refundable expenses
Healthcare costs during travel
Additional accommodation and meals
Contact our customer service team immediately. Early communication helps us provide the best possible assistance.
Required Information: Booking reference number, reason for cancellation, and any supporting documentation (medical certificates, etc.)
